Terms of Use for PonyPalki.com
Effective Date: 18/June/2025
Welcome to PonyPalki.com (“Website”). By accessing or using our Website, you agree to comply with and be bound by these Terms of Use. Please read them carefully before using the services offered on our Website.
1. Acceptance of Terms
By using this Website, you agree to these Terms of Use, our Privacy Policy, and any other terms and conditions applicable to specific services or offerings. If you do not agree, please do not use our Website.
2. Eligibility
You must be 18 years or older, or access the Website under parental supervision. By using the Website, you confirm that you have the legal authority to enter into a binding agreement.
3. Services Provided
PonyPalki.com provides booking services for Amarnath Yatra pilgrims, including:
- Pony rides
- Palki/Dandi services
- Pithoo/Porter assistance
- Locker facilities at base camps
All services are subject to availability and may change without notice.
4. Booking and Payment
- Booking Process: All bookings must be made through the Website.
- Advance Payment: A non-refundable advance is required to confirm bookings.
- Payment Methods: We offer secure payment options. Any additional fees will be mentioned during checkout.
5. Cancellation and Refund Policy
We understand travel plans may change. Our cancellation policy is as follows:
- Pony/Palki/Pithoo Services: Non-refundable after confirmation.
- Locker Booking: 50% refund if cancelled more than 15 days before the Yatra date. No refund within 15 days.
Refunds will be processed within 7-14 business days to the original payment method.
6. User Responsibilities
- Provide accurate booking information.
- Follow Yatra guidelines and cooperate with support staff.
- Maintain discipline, hygiene, and environmental sensitivity during the journey.
7. Intellectual Property
All content, trademarks, and media on PonyPalki.com are owned by us or licensed to us. Reproduction or misuse is strictly prohibited.
8. Limitation of Liability
PonyPalki.com is not liable for delays, weather disruptions, natural calamities, or any physical injuries that may arise from your journey.
9. Privacy Policy
We respect your privacy. All data is processed according to our Privacy Policy. By using our site, you consent to this policy.
10. Prohibited Activities
- Using the Website for unlawful purposes
- Disrupting site operations or attempting unauthorized access
- Submitting false or harmful content
11. Modifications
We may change these Terms at any time. Updated terms are effective immediately upon posting. Continued use of the site indicates acceptance.
12. Governing Law
These terms are governed by the laws of India. All disputes are subject to the jurisdiction of courts in Srinagar, J&K.
13. Contact Us
PonyPalki.com
Nishat Road, Near Apple Orchard Hotel,
Srinagar – 191121
Mobile: +91-9906-601593
Email: ponypalki@gmail.com
Thank you for choosing PonyPalki.com. We are honored to assist you on your sacred journey to the Amarnath Cave Shrine.